Phoned up Demon Tweeks and ordered a Pipercross replacement filter element. when it turned up it was the correct box but with a square filter in it - mines retangular!
i phoned demon tweeks and told them of the problem. They then told me that it was impossible to have the wrong filter and that i must have the wrong airbox in my car! at this point i got annoyed and asked to speak to someone that knew what they were talking about and i got told to speak to Pipercross.
I phoned up Pipercross and was very releived to talk to someone who could except that the wrong filter was in the wrong box.
I phoned Demon Tweeks again and spoke to the same lady qouting that the 'impossible' mistake had occured and that i wished to have my correct filter. She then tells me that i must send the filter back to them at my cost and they would then send a new filter out! i protested as they have already taken the money out of my account. The lady spoke to Pipercross and they said that they would send a new filter out on the thursday night as i needed the filter by saturday.
I phoned Demon Tweeks today and was told that the filter was sent out yesterday!! they still expect me to send the filter back to them out of my own pocket and they will refund me once they recieve it.
HOW CR*P A SERVICE IS THAT!!!!!!!!!!
i phoned demon tweeks and told them of the problem. They then told me that it was impossible to have the wrong filter and that i must have the wrong airbox in my car! at this point i got annoyed and asked to speak to someone that knew what they were talking about and i got told to speak to Pipercross.
I phoned up Pipercross and was very releived to talk to someone who could except that the wrong filter was in the wrong box.
I phoned Demon Tweeks again and spoke to the same lady qouting that the 'impossible' mistake had occured and that i wished to have my correct filter. She then tells me that i must send the filter back to them at my cost and they would then send a new filter out! i protested as they have already taken the money out of my account. The lady spoke to Pipercross and they said that they would send a new filter out on the thursday night as i needed the filter by saturday.
I phoned Demon Tweeks today and was told that the filter was sent out yesterday!! they still expect me to send the filter back to them out of my own pocket and they will refund me once they recieve it.
HOW CR*P A SERVICE IS THAT!!!!!!!!!!