My dad is having shocking problems with his BT broadband. Supposed to be 8MB but more often than not it's only slightly over 1MB!
Ran hundreds of test, nothing.
Ran BT tests on their site. Highlighted how slow it was but they could do nothing.
Eventually then sent their "engineer" out. He came with his own laptop and all the rest of the equipment to rule out hardware. His computer was no quicker.
It was obvious he was looking for excuses after pretending to investigate the line.
First he asked if the house had central heating. Aparently that can affect your broadband.
Then it was highlighted the street lights too can have an adverse effect.
My dad was not buying this and put up resistance.
The "engineer" then highlighted a local womans trouble where her line operated at 100% then would suddenly drop off for a minute or two.
He asked my dad what thought was the cause, "no idea".
"engineer" it was the trains going past"
Dad " but that line is diesel trains"
"Engineer" i can assure you that was the problem"!
My dad laughed him off and then sent an e-mail to BT but they agreed that the "engineer" was right.
So other than removing the central heating, digging up the street lights and telling the train to go the other way how can the bandwidth be improved?
BT say themselves that with a 8MB line anything over 4 is acceptable but you have to be less than 3MB to complain yourself.
1MB is far less