Consumer advice question

[Paul]

Bought a Tv last year 13/1/11

Turned TV on the other night, won't come on, smells like its on fire.

Bit pissed off with it really.

Can I get a refund? I don't want it repaired as don't want to be without a tv.

I'll take it back tomorrow.

Cheers

Paul

[Nemesis]

Where did you get it from?

[BigDave1979]

If it's under warranty (likely) then whatever service you'll receive will be in the warranty terms. Additionally if the store you bought it from has a refund policy then you'll get one, however you're not entitled to a refund, certainly not after this long. They are quite within their rights to offer you a repair or exchange for a refurb or equivalent new model.

Most repairers though will offer you a loan TV. I've had a couple of free repairs provided by Samsung and on both occasions we were left with a (crappy) loaner!

[Paul]

Where did you get it from?

Currys

[Paul]

If it's under warranty (likely) then whatever service you'll receive will be in the warranty terms. Additionally if the store you bought it from has a refund policy then you'll get one, however you're not entitled to a refund, certainly not after this long. They are quite within their rights to offer you a repair or exchange for a refurb or equivalent new model.

Credit note would be fine with me.

I'll save up for something better.

It was £229 for a 22 inch LED LG tv

[Scary_Fish]

'Currys fixed my broken TV after 26 months' | This is Money

[Dom]

Not entitled to a refund - you have to give them the chance to repair it.

Of course you could say you've lost faith in the brand and see if they will give you an alternative but under retail law they are within their rights to do a repair.

However if you have it repaired and it "goes wrong" repeatedly afterwards they may see you as enough of a pain in the arse to sort something else out lol.

[jamied]

look at the consumers act for items lasting for 7 years...comes under durability

[Paul]

Intresting reading

[Paul]

Not entitled to a refund - you have to give them the chance to repair it.

Of course you could say you've lost faith in the brand and see if they will give you an alternative but under retail law they are within their rights to do a repair.

However if you have it repaired and it "goes wrong" repeatedly afterwards they may see you as enough of a pain in the arse to sort something else out lol.

lol

[Violet]

I think it's good to get it repaired.
I've noticed a lot of these LCD/plasma TV's burn out after what seems like 1 - 2 years. Crap.

[BigDave1979]

Lots of big name manufacturers use some of the cheapest nastiest components. The two repair jobs I had from Samsung were for two 52" TVs with blown caps - Top tip though - Samsung will repair a capacitor fault via their own support direct, regardless of warranty and without requiring you to arse about with the retailer. They just send their nearest agent round to get it. Both of ours were 2+ years old. No arguements, no hunt the receipt, just one phonecall.