New Help Desk

[MikeWarner]

I've just added a new and much needed feature to MIGWeb - an integrated Help Desk.

Please ensure that from now on, any support issues, membership questions, events question or general queries be directed to the Help Desk and not PMed to admin, emailed to admin or even posted in the forums. We may chose to reply to any such communications with a simple - "please open a Help Desk ticket".

By using this system, all staff can see all existing outstanding and completed support issues. It enables us to keep track of and assign work much more easily too.

Let me know how you get on with this new feature by replying here.

Oh - the link to the Help Desk is on the blue navigation bar above.

[Dom]

Good idea

[callymental]

Good stuff

[Trig]

I'm guessing this is a member only feature, otherwise I could see you getting a fair bit of crap and having time wasted by non-paying users....

[MikeWarner]

Trig - we will see how it goes. We do need to support general users as well though.

[Trig]

Oh yeah I know, I'm not saying ignore the mofo's that dont pay just give them a different priority scale for things....

[MikeWarner]

I have had to close the help desk in order to make some unforeseen changes to it. I hope to have it up and running again soon.

[Trevor]

So right now it is the Can't Help Desk then?

It gets more like a business every day.

[Peachprformance]

Good idea Mike haven't needed any help before but I'll know where to go now if I do.

Ahem. When its working

[Tom Williams]

So right now it is the Can't Help Desk then?

It gets more like a business every day.

In a humourous way your correct but the software for this helpdesk has a bug in it, and until this is sorted we will not be running it.

When the bug has been solved by the software people it will be reinstated.

TW

[BlackIce]

Good idea imo

[lashes]

I've just added a new and much needed feature to MIGWeb - an integrated Help Desk.
Hello Mike.I know this sound s daft,but am i still a migweb member?Been trying to get a code from DaveBB,but he says my'fonts' should be in red if i am a member.Can you help.If i have lapsed,it was an oversight which i will remedy forthwith.
Thanks
Jon Lashford No.0566
Please ensure that from now on, any support issues, membership questions, events question or general queries be directed to the Help Desk and not PMed to admin, emailed to admin or even posted in the forums. We may chose to reply to any such communications with a simple - "please open a Help Desk ticket".

By using this system, all staff can see all existing outstanding and completed support issues. It enables us to keep track of and assign work much more easily too.

Let me know how you get on with this new feature by replying here.

Oh - the link to the Help Desk is on the blue navigation bar above.

[Tracy]

Very good idea.

[Ian S]

if they use it and dont ignore the tickets