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21-04-2005, 07:48
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#1 | | MIGWeb Webmaster
Join Date: Jun 2000 Location: Southampton Drives: Astra 2.0 DTI
Posts: 12,577
|  New Help Desk
I've just added a new and much needed feature to MIGWeb - an integrated Help Desk.
Please ensure that from now on, any support issues, membership questions, events question or general queries be directed to the Help Desk and not PMed to admin, emailed to admin or even posted in the forums. We may chose to reply to any such communications with a simple - "please open a Help Desk ticket".
By using this system, all staff can see all existing outstanding and completed support issues. It enables us to keep track of and assign work much more easily too.
Let me know how you get on with this new feature by replying here.
Oh - the link to the Help Desk is on the blue navigation bar above. 
__________________
MIGWeb Webmaster
"Why do things that happen to stupid people keep happening to me?" - H. Simpson. | 
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21-04-2005, 08:09
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#2 | | MIGClub Member
Join Date: Sep 2001 Location: Northants Drives: Vectra SRI
Posts: 17,199
| Good idea  | 
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21-04-2005, 11:53
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#3 | | MIGWeb User
Join Date: Jul 2003 Location: Hastings Drives: Cally V6/Vectra SRi
Posts: 3,082
| Good stuff | |
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21-04-2005, 12:48
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#4 | | MIGWeb User
Join Date: Sep 2002 Drives: 2xCavT's, 1xA2
Posts: 7,720
| I'm guessing this is a member only feature, otherwise I could see you getting a fair bit of crap and having time wasted by non-paying users.... | |
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21-04-2005, 12:50
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#5 | | MIGWeb Webmaster
Join Date: Jun 2000 Location: Southampton Drives: Astra 2.0 DTI
Posts: 12,577
| Trig - we will see how it goes. We do need to support general users as well though. | |
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21-04-2005, 13:45
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#6 | | MIGWeb User
Join Date: Sep 2002 Drives: 2xCavT's, 1xA2
Posts: 7,720
| Oh yeah I know, I'm not saying ignore the mofo's that dont pay just give them a different priority scale for things.... | |
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21-04-2005, 14:02
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#7 | | MIGWeb Webmaster
Join Date: Jun 2000 Location: Southampton Drives: Astra 2.0 DTI
Posts: 12,577
| I have had to close the help desk in order to make some unforeseen changes to it. I hope to have it up and running again soon. | |
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21-04-2005, 15:33
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#8 | | MIGWeb User
Join Date: May 2001 Location: 52.26320° -0.81374° Drives: 2.0 16v Astra GTE
Posts: 17,798
| So right now it is the Can't Help Desk then?
It gets more like a business every day.
__________________
"He's a quality driver, very strong and only 16. If he keeps this up I'm sure he will reach F1."
Michael Schumacher in 2001, about Lewis Hamilton, Formula 1 World Champion 2008. | |
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24-04-2005, 21:35
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#9 | | MIGWeb User
Join Date: Oct 2004 Location: Hitchhiking through Drives: Calibra T AWD/Hilux
Posts: 1,534
| Good idea Mike haven't needed any help before but I'll know where to go now if I do.
Ahem. When its working 
__________________ The best ride is never finished | |
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24-04-2005, 21:55
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#10 | | Admin
Join Date: Jun 2000 Location: Hampshire, UK Drives: Vectra Derv Wagon
Posts: 27,295
| Quote: |
Originally Posted by Trevor So right now it is the Can't Help Desk then?
It gets more like a business every day. | In a humourous way your correct but the software for this helpdesk has a bug in it, and until this is sorted we will not be running it.
When the bug has been solved by the software people it will be reinstated.
TW
__________________ I now do not run Private Messaging on MIG.
Please email me at - tom@migweb.co.uk.
If you're query is regarding part of the website please use the helpdesk | |
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25-04-2005, 07:44
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#11 | | MIGWeb User
Join Date: May 2004 Location: Stafford/Chesterfiel Drives: Astra Sport Hatch
Posts: 11,863
| Good idea imo | |
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30-06-2005, 21:52
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#12 | | MIGWeb User
Join Date: May 2003 Location: larne co antrim n.ir Drives: calibra turbo
Posts: 88
| membership
Quote: |
Originally Posted by MikeWarner I've just added a new and much needed feature to MIGWeb - an integrated Help Desk.
Hello Mike.I know this sound s daft,but am i still a migweb member?Been trying to get a code from DaveBB,but he says my'fonts' should be in red if i am a member.Can you help.If i have lapsed,it was an oversight which i will remedy forthwith.
Thanks
Jon Lashford No.0566
Please ensure that from now on, any support issues, membership questions, events question or general queries be directed to the Help Desk and not PMed to admin, emailed to admin or even posted in the forums. We may chose to reply to any such communications with a simple - "please open a Help Desk ticket".
By using this system, all staff can see all existing outstanding and completed support issues. It enables us to keep track of and assign work much more easily too.
Let me know how you get on with this new feature by replying here.
Oh - the link to the Help Desk is on the blue navigation bar above. | | |
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01-07-2005, 18:11
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#13 | | MIGWeb User
Join Date: May 2005 Location: Bristol Drives: PUG 205 CTI
Posts: 5,359
| Very good idea. | |
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03-07-2005, 10:56
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#14 | | Gagged
Join Date: May 2001 Location: Merseyside Drives: Nova Ltd Edition
Posts: 4,683
| if they use it and dont ignore the tickets
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